Help and Contact
We invite you to consult our FAQ below, you will surely find your answer there.
Frequently asked Questions
What is the concept of your store?
Our online store is dedicated to all dog lovers . We offer unique clothing and accessories for dog owners who want to celebrate their love for their faithful companions.
Do you offer clothing for all dog breeds?
We aim to expand our clothing range to include all dog breeds , but at the moment we offer items specific to four breeds .
We are actively working to open new breeds quickly, so follow our news
How to choose the right clothing size?
We provide a size guide available on each product page to help you choose the size that suits you best.
In addition, we specify the size worn by our models to guide you further.
In general, we recommend taking your usual size for a regular fit, or choosing a size larger if you prefer an oversized style.
How can I be informed of new products and promotions?
You can subscribe to our newsletter to be informed in advance of new products, promotions and special offers.
Also, don't hesitate to follow us on Instagram to make sure you stay up to date with our news.
What are the forms of payment accepted ?
We accept payments by credit card (Visa, MasterCard) as well as payments via PayPal or Apple Pay.
Your payment information is secure and confidential.
How to order ?
To place an order, select the items you want to purchase, add them to your cart , then follow the checkout steps. You can also create a customer account to facilitate your future orders.
Can I return an item that does not suit me?
We accept the return of any product within 14 days from the date of dispatch , provided that it is intact and in condition to be potentially resold.
You will receive a credit on our site or the return of the product in a different size.
Please note : Return costs are the responsibility of our customers.
Can I personalize clothes?
Yes , we offer customization options.
For the moment, this option is only possible by contacting us directly on Instagram, by email or via the contact form.
Contact us to discuss your specific needs.
How do I care for and wash my clothes?
To ensure the longevity of your Bad Doggies clothing, we recommend that you:
Turn the garment inside out before washing (so as not to damage it in the wash)
Wash at 30°C on a short cycle (no hotter)
Do not put the garment in the dryer (to avoid shrinking the cotton)
Do not iron the garment (to preserve print quality)
Where do your products come from?
We are committed to providing the highest quality products to our customers.
With this in mind, we collaborate with reputable manufacturers around the world and carry out rigorous quality checks to ensure that each item meets the many standards of this industry.
Are the materials used environmentally friendly?
Yes ! We strive to choose environmentally friendly materials .
We understand the importance of sustainability , and we continually look for ways to improve our environmental impact.
Who designs your products?
All of our designs are created in-house by us .
This means that our products are truly unique and you won't find them anywhere else.
Questions about Delivery
How soon will I receive my order?
Once the order confirmation email is received, we process your order within 1 to 2 days .
Once your order has been processed by us, your items will be delivered to your home within 2 to 3 working days .
Please note : This is an indication of the average delivery times observed; we cannot be held responsible for a delay in delivery.
How can I track the progress of my order?
Once your package has been prepared and picked up by the carrier, you will receive a confirmation email with a tracking number with which you can follow the delivery of your package.
You can also use the chat available on our site to track your order.
Please note : We inform you by e-mail of each stage of the progress of the order.
In which countries do you deliver?
We send our products wherever there is a passionate master!
What are the shipping fees ?
Standard delivery charges vary depending on your location.
You can view the exact fees when checking out your cart before completing your order.
Questions about the Loyalty Card
What is the Bad Doggies Loyalty Card?
Our Loyalty Card is designed to reward our most active customers in our community.
By joining this fictitious card for free , you benefit from numerous benefits, including the opportunity to earn points with every purchase and access to our referral program .
How can I get this loyalty card?
To obtain your card, you must join our loyalty program for free by clicking on the “Loyalty card” button available on the site.
Once you have created an account , the loyalty card will be assigned to you automatically .
How does sponsorship work?
Sponsorship is included in our Loyalty Card.
1. To get started, go to the “ Refer your friends ” section from your loyalty program.
2. Register your email address, and you will receive a unique referral link . You can share this link with your friends.
3. When one of your friends uses this link to place an order, you will receive an €8 voucher as a reward, and your friend will also receive an €8 voucher.
Where can I track my loyalty points and referral rewards balance?
You can easily track the balance of your loyalty points and referral rewards in your Bad Doggies customer account .
Also, when you open your Loyalty Card , you will find a detailed summary of your benefits.
How can I use my loyalty points?
It's easy !
If you have accumulated points on your Loyalty Card, you can redeem them directly in your Loyalty Card area.
A code will be generated automatically . You can copy/paste it to use it later, or click on it to add it directly to your cart.
If you have obtained rewards through our sponsorship program, the principle remains the same: €8 vouchers will be automatically generated.
Is there a limit to the number of friends I can refer?
No , there is no limit to the number of friends you can refer.
The more friends you refer who make purchases, the more rewards you earn .
Do my loyalty points expire?
No, your loyalty points never expire . You can use them whenever you want.
Customers and Community
How to contact Customer Service?
How can I give my opinion on your products and services?
We appreciate the idea of highlighting your experience as a customer!
For now, we are collecting all of your testimonials directly via Instagram or email.
Contact us to share your opinion!
Who are your ambassadors?
Milena & Nala ( @nala_lamalinoise )
Élodie & Sega ( @dutchysandro )
Gaëlle, Kenzo & Imaya ( @kenzo_malinois )
Mathieu & Taïga ( @taiga_dta )
Team Dutch Shepherd:
Élodie & Sandro ( @dutchysandro )
Stessie & Nyméria ( @osiris_and_june )
Nathalie, Placebo & Naïa ( @rehab.dutchies )
Marie & Isko ( @isko.pouik )
Élora, Taïco & Una ( @taico_una_dobstory )
Anais & Gaïa ( @breathsofgaia )
Romane & Saga ( @saga.lebeauceron )
What is the role of your ambassadors?
Our Ambassadors are a valuable part of our community and play a vital role in achieving our mission.
By sharing their experience and their commitment to our brand, our ambassadors help to create a dynamic and warm community around our common passion: dogs.
How to become an ambassador for your brand?
To become an Ambassador, you must consult our ' Ambassador ' page and fill out the form there.
We look forward to discovering your passion for dogs and the unique personality you can bring to our community !